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Poorly put together lash kit, there was no mannequin included nor glue rings.
We are truly sorry to hear about your experience with the lash kit and understand your frustration. We apologize for the oversight in not including the mannequin and glue rings. We have recently onboarded new staff, and they are still learning the ropes. We appreciate your patience and understanding during this transition period.
Could you please contact our customer service team at your earliest convenience? We would like to send you a replacement kit right away, and to make up for the inconvenience, we will also include some additional freebies.
Thank you for bringing this to our attention, and we look forward to resolving this issue for you promptly.
I never received my wax kit
We apologize for the inconvenience caused by not receiving your wax kit. We have been trying to contact you regarding this issue but have not been able to reach you.
Please get in touch with our customer service team at your earliest convenience so we can resolve this matter promptly. We are committed to ensuring you receive your kit as soon as possible.
Thank you for your understanding and patience.
For someone who has never waxed it’s great Tommy, it teaches you the basics. But I was looking for something a little bit more advanced so I was very disappointed.
Thank you for your feedback. We're glad to hear that the kit helped you learn the basics. Our courses are specifically designed to cater to beginners, providing a strong foundation in waxing techniques.
We apologize if this did not meet your advanced needs. We appreciate your input and are continually working to develop more advanced resources. If you have any specific requirements or suggestions, please let us know, and we will do our best to assist you.
Never received my product. Emailed them multiple times and nobody responded back to me.
We sincerely apologize for the inconvenience and frustration you've experienced. We have had some trouble shipping our orders to North America and Canada due to Australia Post no longer shipping orders over 2kg internationally.
Please check your email for our reply regarding this issue. We appreciate your patience and understanding as we work to resolve this situation promptly.
Excellent course and very informative. Perfect for someone who does not have time to go into a class room..
Dear Tiffany,
Thank you so much for your kind words! We're delighted to hear that you found the course excellent and informative. It's wonderful to know it fits perfectly into your busy schedule.
Thank you for choosing us again! We love being able to support you on your learning journey.