Terms Of Service
ALL THE FINER DETAILS…
We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the beauty treatments you pay for at Bombshell Beauty.
PLEASE ARRIVE ON TIME!
Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their treatments, just as you wouldn’t like to be kept waiting!
12-HOUR BOOKING AND CANCELLATION POLICY
As an independent Australian-owned business, we thank you for your consideration of our 12-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.
Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists.
A 35% deposit is required to secure all bookings over 30 minutes.
We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 12 hours notice. Your deposit can either be refunded or held for your next booking.
If it is within 12 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
Unfortunately we do not offer refunds at Bombshell, this is for a number of reason. We do however offer store vouchers and store credits for some beauty services.
If you are having issues with eyelash extension we have a 2 day period after getting your Eyelash Extensions that we can touch them up for free if you find you’ve lost too many. It generally take 48 hours for the glue to properly adhere. So anything after this 48 hour period is unfortunately void and could be due to natural lash growth.
Online Course Refunds
Sadly we can not refund online course purchases. So please choose wisely prior to purchasing your course.
Again sadly we can not offer a refunds if the product has been opened, swatched or used in anyway due to health and safety. Please choose your purchases wisely.
Your credit card number or gift certificate number will secure your appointment. Your credit card will only be used if you fail to change or cancel your appointment within 12 hours, as per our cancellation policy.
Bombshell Beauty use Independent Contractors who are specialised in certain treatments. Our values are to give you the best services and from time to time we need to source the best contractors who are artists in their field. Due to contractors working for themselves all our Bombshell Beauty gift vouchers can not be used for their services.
BUY 5 GET 1 FREE
These are what we call a “series” of treatments. They are 5 of the same service paid upfront to get a 6th one free. These are approximately a 17% discount and therefore can not be used with any other offer, including discounted vouchers from our online store. Full price vouchers can be used. .