Refund Policy


Unfortunately we do not offer refunds at Bombshell, this is for a number of reason. We do however offer store vouchers and store credits for some in salon beauty services depending on the circumstances. 

If you are having issues with eyelash extension we have a 2 day period after getting your Eyelash Extensions that we can touch them up for free if you find you’ve lost too many. It generally take 48 hours for the glue to properly adhere. So anything after this 48 hour period is unfortunately void and could be due to natural lash growth.

Online Course Refunds

Sadly we can not refund online course purchases once your order has been fulfilled and you have gained access to your online course. So please choose wisely prior to purchasing your course. 

Cosmetics Refunds

Again sadly we can not offer a refunds if the product has been opened, swatched or used in anyway due to health and safety. Please choose your purchases wisely.

Sales are final, we do not refund for change of mind. We will only accept returns and refunds if the item arrives damaged. Lash glue is no refundable.

*clearance items marked down to faults, errors are not covered under refunds. 

These procedures are implemented and there are no exceptions. 

You must contact us by phone or email prior to returning any damaged, or incorrect items within 5 business days of receiving your order. Videos or photographs of the damaged/defective product are required.


The website Refund Policy are provided by

★ Reviews ★

Let customers speak for us

110 reviews

Very pretty

Utterly disappointing

If the bombshell team actually got back to me they would see I wanted a full refund because this is not what I paid for if there was a 0 start I would press it completely false advertising and just trying to make quick money

Hey Lovely -
As this is a mystery box - you cannot choose what is in them. Hence the title “Mystery box”
I can see by items packed in your box you received well over the $250 retail value - however if you are still unhappy with the box please call us to arrange a return on the box between business hours and we will be happy to assist.

Thank you for your support

Good course but no certificate

Course was great and assignment was approved quickly however i never received my certificate and have sent two emails but had no reply.

Hey Kiarah -
If you give us a call on 02 6054 1758 in the morning we will be able to fix this issue for you in a timely manner - unfortunately some students are unable to download their certificates automatically on the dashboard and we are unsure why.
Thank you for your support and honest feedback ❤️

Hybrid Dye Brow Training

I had no idea what Hybrid Dye even was before this training! The simple easy to follow and understand structure of this course made it easy for me to learn and now I am fully aware of Hybrid Dye and plan to use my new found knowledge into action! My clients will love it!